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To send an item for return, please contact customer service at [email protected]. Please keep in mind that we are unable to accept returns on any items that have been used or submersed in water.

We cannot accept any returns on corals or livestock under any circumstances.

Used Item Returns

We do not accept returns on items that are used, or with broken seals on the retail packaging. Any items that are returned in this condition will be returned subject to a return shipping fee.

New Item Returns

We will accept returns on any new, unopened items within 14 days of purchase. Customers must obtain approval from customer service by emailing us at [email protected]. Customers are responsible for all return shipping costs. We do not charge restocking fees, but outbound shipping costs will be deducted from your refund. Items must be returned in New and Sellable condition. Bayside Corals will not under any circumstances accept an item that appears to have been used, submerged in water or is in unsellable or damaged condition.

Damaged or Defective Items

In the rare scenario where an item is received in damaged (due to shipping) or defective (due to manufacture) condition, we will replace the item or issue an appropriate store credit or refund if unavailable (at our discretion). Please document any defects or damage upon receipt with photos and contact customer service by emailing us at [email protected] prior to returning any item. We will provide you with a prepaid Canada Post tracking number for return shipping.

Return Policy for Items that Shipped Free

Any shipping cost incurred for shipping an item free of charge will be deducted from your total refund amount. If an eligible item for return brings your new order total under the Free Shipping amount, then shipping costs will be calculated for the order and deducted from your refund.

Processing Refunds

We will do our best to process all eligible refunds within 24-48 hours upon receipt of the accepted items.

Pricing

We reserve the right to cancel orders related to such errors as product discontinuation, unavailability, including pricing errors not detected until after purchase was completed. Orders will be fully refunded if deemed necessary. Prices are subject to change without notice. We do not have a price guarantee once any items have shipped.